Warranty, return, and exchange policy
- The company guarantees the return or exchange of the product only once unless there is a manufacturing defect within 48 hours from the date of receipt of the product, provided it is in its original condition without removal or opening of the packaging.
- The customer must inspect the product and ensure it is free from any damage before the delivery representative leaves, and signing the receipt or bill of lading is considered a confirmation of the product's safety.
- The company guarantees delivery of products only once; any additional costs are the customer's responsibility.
- The warranty does not cover mattress softness, and the mattress must be rotated periodically to maintain it during the warranty period.
- The warranty does not cover misuse (breakage, cuts, spillage of liquids, soiled outer fabric, or stains).
- The warranty for mattresses manufactured in the Kingdom is 5 years for replacement.
- Mattresses are replaced if a depression of 3 cm below the surface of the mattress is proven according to a technical maintenance report.
- The warranty does not cover mattresses placed on springs or beds with spaced or broken wooden slats.
- The bed warranty is 5 years for the wood and 1 year for the fabric or leather (maintenance only).
- The recliner chairs have a 2-year warranty on the metal mechanism (maintenance only).
- The warranty is invalid if the product is repaired by maintenance centers or individuals outside the company.
- In case of return or replacement after receipt, the delivery fee (ranging from 150 to 500 riyals) will be deducted depending on the product and the customer's area.
- If the sold product is unavailable for any reason, the company has the right to request the customer to replace the product with another of the same or higher price, with the customer paying the price difference.
- After the customer confirms the details to be customized and completes the purchase, returns and exchanges are not allowed. (Some specifications can be modified after customization at a cost to be determined and agreed upon).
- For mattresses purchased during promotional periods, replacement or return is allowed within 24 hours of purchase if the customer has received the products.
- Products with custom sizes cannot be exchanged or returned.
- Pillows, padding, insulators, or mattress covers cannot be exchanged or returned after opening for health and safety reasons.
- In case of return, the amount will be transferred to the customer within 10-15 working days from the date of the return, with the bank percentage deducted if paid by Visa.
- The color shade of the product displayed on the online store may differ from reality due to lighting differences during photography, with an 80% match guarantee.
- The website has the right to cancel the order in case of a pricing error, stock depletion, or suspicion of fraud.
- If there are multiple colors of a product in the online store, the color selected by the customer will be applied to the entire product (one color) unless the customer states otherwise in the notes section when completing the order.
- The company is not responsible for reserving goods for more than 45 days from the purchase date.
- We have the right to contact the order owner directly via phone or WhatsApp.
- In case of confusion or disagreement regarding the return, exchange, or warranty policy, the laws of the Ministry of Commerce and Investment shall be followed.
